Terms of Service

1. Who we are

AuthenScan LLC provides online brand protection and anti-piracy services for rights holders, creators, and brands. Our services may include monitoring for unauthorized use of content, trademarks, and brand identity across marketplaces, streaming platforms, social media, websites, and related digital channels, as well as support for takedown notices and related enforcement workflows.

2. Acceptance of terms

By using this website, requesting a consultation, creating an account, or entering into an engagement with AuthenScan, you confirm that you have authority to bind the organization you represent and that you accept these Terms. If you do not agree, do not use our website or services.

3. Services description

AuthenScan may provide one or more of the following, depending on your engagement:

• Continuous or periodic monitoring across agreed channels
• Detection, triage, and prioritization of potential infringements
• Evidence packaging and infringement reporting
• Takedown notices, platform escalations, and related enforcement support
• Status reporting for legal, brand, and compliance stakeholders

Specific deliverables, channels, SLAs, and fees are defined in your order form, statement of work, or service agreement (the “Engagement Documents”), which control in case of conflict with these Terms.

4. Client responsibilities

You agree to:

• Provide accurate information about the assets, trademarks, copyrights, and brand elements you authorize us to protect
• Confirm that you own or control the rights necessary for monitoring and enforcement
• Respond promptly to verification requests and enforcement approvals where required
• Use our reports and materials only for legitimate brand protection and legal purposes

You are solely responsible for decisions made based on our findings, including legal strategy and escalation choices.

5. Acceptable use

You may not use AuthenScan services or this website to:

• Submit false, misleading, or unauthorized claims of infringement
• Interfere with third-party rights or abuse notice-and-takedown processes
• Attempt to probe, disrupt, or reverse engineer our systems without authorization
• Upload malware or engage in unlawful, deceptive, or harmful activity

6. Intellectual property

AuthenScan retains all rights in our website, software, methodologies, templates, and know-how. You retain all rights in your brand assets and content. You grant AuthenScan a limited license to use your trademarks, content samples, and related materials solely to perform the contracted services.

7. Enforcement outcomes & disclaimers

Brand protection and anti-piracy involve third-party platforms, hosts, and intermediaries outside our control. While we use commercially reasonable efforts to monitor and pursue removals, we do not guarantee that every infringement will be detected or that every notice will result in removal within a specific timeframe. Results vary by channel, jurisdiction, and platform policy.

8. Confidentiality & data

Each party agrees to protect the other’s confidential information using reasonable care. Our handling of personal data is described in our Privacy Policy. You are responsible for ensuring that materials you provide to us may lawfully be shared for service delivery.

9. Fees & payment

Fees, billing frequency, and payment terms are set out in your Engagement Documents. Unless otherwise stated, fees are non-refundable once a monitoring period has started. Late payments may result in suspension of services.

10. Limitation of liability

To the maximum extent permitted by law, AuthenScan is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. Our aggregate liability arising out of these Terms or the services will not exceed the fees paid by you to AuthenScan for the services giving rise to the claim during the twelve (12) months before the event.

11. Indemnification

You agree to indemnify and hold harmless AuthenScan and its officers, employees, and contractors from claims arising out of your misuse of the services, inaccurate rights ownership representations, or unlawful enforcement requests submitted through your account or instructions.

12. Term & termination

These Terms apply while you use the website or receive services. Either party may terminate an engagement as specified in the Engagement Documents. Provisions that by nature should survive (including IP, confidentiality, limitation of liability, and indemnification) will survive termination.

13. Governing law

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Exclusive venue for disputes will be the state or federal courts located in South Carolina, unless your Engagement Documents state otherwise.

14. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the website or services after an update constitutes acceptance of the revised Terms, except where Engagement Documents require a signed amendment.

15. Contact

Questions about these Terms may be sent to:

AuthenScan LLC
6650 Rivers Ave, Ste 100
Charleston, South Carolina, 29406
contact@authenscan.com